Frequently Asked Questions

Frequently Asked Questions -

Shop Info

1. Location

We are based in Singapore , a country part of South East Asia.

2. Physical Store

We do not have a physical shop at the moment but we are planning to do pop-up in the future !

General

1. Are your goods authentic and official?

We pride ourselves strongly on this matter and we only source our product from official suppliers.

2. What Are Pre-Orders?

Pre-orders are advanced orders for the products that will be released at a specific date and time.

We'll usually list the estimated arrival date of all pre-orders items on the description.

Please note that Pre-Order items may take up to 1-2 month to arrive after it is released due to unpredictable / foreseeable delays.

3. Stock Cut

In the event that the supplier is unable to provide us with stocks of the item that you have ordered due to overwhelming demand or other limitation, we'll do a full refund of the applicable items to you via original payment method.

4.Out Of Stock/Backorder

If the pre-order item is out of stock , it might be because it is in-stock at hand so please check out in-stock section.

But if the item is out of stock and no in the in-stock section, can always drop us and email and we'll try our best to enquire to see if we can still back-order the item.

5. Ordering In-stock and Pre-order items together

We do not recommend doing so as we ship out orders only when everything in that particular order has arrived.

For assistance with regards to splitting or combining of order , contact us at staciousllp@gmail.com

Orders & Payment

1. What payment method does StarryNumby accepts?

We accepts

Credit Card (Visa , Master )
Paypal
Apple Pay
Google Pay
Paynow/Paylah

All Transaction are/will be completed in SGD

2. Processing time

In-stock orders are process within 1-3 days while pre-order orders are process once all the item has arrived at our place.

3. Splitting and Combining of orders

Please contact us at staciousllp@gmail.com and we'll assist you further on this , not that extra shipping fees may be incurred.

Shipping & Delivery

1. What country do StarryNumby Delivers to?

We use speedpost for our international orders, as long as speedpost is able to deliver to your country , we are able to take in your order!

2. What are the shipping rates like?

For local orders , $4 flat for any orders below $50 and free local delivery for orders above $50

For international orders, can refer to our shipping policy for an estimated shipping fees

3. How long will delivery takes?

For local orders, delivery usually takes 1-3 working days

For international orders can refer to our shipping policy for an estimated duration

4. International Duties & Taxes

Our prices are not inclusive of various import duties and taxes that may be charged by your local custom , for more info please refer to our shipping policy